Free Standard Delivery On Orders Over $10 000 USD

Kérastase Hair Care Shop offers FREE delivery on orders over $10 000 USD. Purchases to be received seven to ten days (7-10) business days after your order has been placed. We will always aim for the quickest time possible - depending on the time of your order and Country you live in, some delays may occur.  Peak periods such as  Christmas may result in some delays due to many clients demand
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Delivery Methods

In general orders are despatched on the day after they are received, however at busy times this may not be possible. Please therefore allow up to Ten Days for delivery. Orders sent by courier DHL,Fedex and UPS need to be signed-for on delivery.

Claims for damage, packing errors of goods must be received by Kérastase Hair Care Shop within 14 days of placing your order. In the event that no such claim is received within the specified time period, the sale will be considered final and the goods deemed to be received in good working condition and as ordered.

Peak Periods

During very busy periods, like  December holidays, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.

Returns Policy - Satisfaction Guaranteed!

Kérastase Hair Care Shop trusts that you are satisfied with your purchases. We only stock products that we know provide the greatest results and get raving reviews.

However, if for any reason you are not satisfied with your purchase, please contact sales@kerastasehairproducts.com within 7 days with a detailed description of the query, including a photograph and the batch code of the product.

If for any reason you wish to return goods purchased directly from us, we will provide a refund or exchange the item upon returning it to us. All we ask is that the products are either unused or at least 90% full.

Returns must be made within 60 days of purchase and be sent back to Kérastase Hair Care Shop in good order.

Please note: to receive a full refund for a product/s delivered with a promotional free gift, both the item purchased and the free gift must be returned within 28 days of the purchase date.